Quality is the First Word

Quality is measured in terms of the instruction of the clients to the related projects. It is checked in every stage that is everything processing as per client’s requirement or not. Every instruction should be covered throughout the whole process. Before upload the final processed work, it checked again.

Our QA Process

We practice Total Quality Management (TQM) philosophy. Therefore, our Quality Assurance occurs in 4 levels with 2 level supports through QA Team:

  • Supervisor Level
  • QA Team Level X 2
  • Delivery Level

Supervisor Level

We have many senior graphics designers who are working as supervisors and instructors to ensure best quality services for our clients. They work as standby professionals to monitor graphic designers in each workstations in their team.

QA Team Level

When a designer completed his/her work. It is sent to the quality assurance team. Another team then checks them with our customized software for errors and fix if any found. Then it is sent to other team when Sr. Designers check them manually as per clients’ requirement.

Image Delivery Level

After that it is sent to customer service department who upload them to the client’s ftp or email. That is the process how to assure our quality in every level of work.

Additional QA Levels

To ensure better quality for future and grow the skills of employees, we also have even more levels that help us in ensuring steady growth, best practices, cost and waste minimization:

Customer Satisfaction

We base our quality of service on customer satisfaction We periodically monitor customer satisfaction and make corrections and/or arrange in-house training for our employees.

Project Management Level

Our project managers are responsible of managing various processes and best practices to ensure best working intelligence to ensure total quality management at every level.

Human Resource Management Level

We provide various training and design corporate protocols based on providing Total Quality Management (TQM). We also make sure that every employee in our company is aware about the QA factors of other departments and production units.

QA Tools and Technology

We use customized software to check error. TGL Photoshop QA Tool, which checks and resolves the following issues:

1.     Extra path  (the software will detect and point out any extra path with a red circle).

2.     Open path  (the software will detect and point out any open path with a red circle).

3.     Extra/Unwanted anchor point  (the software will detect any extra/unwanted anchor point  and mark it with a red circle).

4.     Out of canvas anchor point/open path – detects and gives x/y axis value to find the point

5.     Detects and removes BLANK SPACES before or after path name (i.e. “silo”, “path    ”) 

6.     Detects and replace capital letters (i.e. Path1 -> path 1)